osTicket: a simple ticketing system

I was looking for a ticketing / incident management solution that is powerful but simple. I tried GLPI, but it didn’t fit what I wanted.

I wanted a solution where customers don’t need an account to submit a ticket: someone outside the organization should be able to request support easily.

Requests and replies can be handled via email or the web interface. Personally, I prefer disabling the email workflow: the web interface is so well done that it’s the best option.

osTicket features: - Manage ticket states (open/closed/resolved) - Auto‑responses - SLA management - Ticket submission forms - …

Discover it here: http://osticket.com/

Demo (warning: old version): http://www.ostickethacks.com/demo/